Yes, we offer free shipping on most orders over $100, except for those that contain unusually heavy, delicate or large items. Items that do not qualify for free shipping will have a note on their product page.

Our standard shipping method is UPS Ground, with expedited options available at an additional cost. All orders are shipped fully insured, with all jewelry orders and orders valued over $200 also shipping with a signature required.

International shipping is currently available WORLDWIDE from Love Adorned via DHL Express. All brokerage fees are included, however Love Adorned is not responsible for customs fees or taxes incurred from importing goods - these are payable by recipient upon delivery. We ship the items fully insured and listed at full retail value. DHL Express Mail generally takes 2 to 5 business days, not including any customs delays. If a package is denied entry by customs and returned to us we will refund the cost of the item, but shipping charges are not refundable.

Whenever a package is lost in transit we will file a claim with the shipper so that we may be reimbursed. In situations where the claim is approved, you will be given the option of having us reship your order or refund you for the value (less any shi pping charges.) Should the claim not be approved, we will notify you, at which point you will have the option of placing your order again. We are unable to refund or re-ship any lost orders whose claims are denied.

Web returns are eligible for exchange, store credit or refund within 10 days of order delivery. This is separate from our retail store return policy, where returns are only eligible for exchange or store credit.

The goods must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Special orders, resized pieces, custom jewelry, fragrances, apothecary, candles, soaps and skin care are final sale and are not eligible for return.

Any further questions can be directed to websales@loveadorned.com.

Return Address
Love Adorned
Attn: Returns
269 Elizabeth Street
New York, NY 10012

Returned items must be accompanied by a copy of the receipt, indicating the type of return being done (exchange, store credit or refund).

Customers will assume responsibility for return shipping charges. Love Adorned will not assume responsibility for reimbursement or compensation of return packages lost in transit without proof of delivery to the Love Adorned returns office.

If all conditions are met, the original form of payment will be credited; if not, all items will be shipped back to the customer with an explanation. Customers incur all shipping costs for all returned items.

We usually only have one of each item that we carry, as many of them are either one of a kind, vintage, or antique. Please reach out to us at websales@loveadorned.com or chat us to discuss the specific piece. If we don’t have it in your size we’ll advise you on whether it can be resized or remade and, if it can't be, we will suggest alternative choices. Please bear in mind that any resized or specially ordered sizes will be considered final sale.

Yes, many of the designers we work with can adjust existing designs, or create entirely new ones. If you’re interested in such a project, please contact us via email at websales@loveadorned.com. Once we know what you’re looking for we will contact the designer to see what’s possible!

We do! We sell online and in-store gift cards, as well as gift cards for piercings and body jewelry. Online gift cards can be purchased directly here while in-store gift cards for Love Adorned can be purchased over the phone at 212-431-1500. For piercing related gift cards, please call New York Adorned at 212-473-0007. Please note that at this time gift cards are not interchangeable and can only be used in the method for which they’re purchased.

At this time we do not. The majority of our designers make each piece by hand and or have very small production runs. Additionally, many of our items, jewelry or otherwise, are vintage or one of a kind. Given that, it makes it hard for us to hold pieces aside for any period of time.

We do our best to get as much inventory on our site as possible, but as so many of our pieces are vintage and one of a kind - it can be hard to get them up before they sell. This is why we always recommend coming into the store, if you’re able to. If you’re not able to though, and you’d like to know what else we may have in a particular style or theme, chat or email us and we can send through additional options.

Absolutely! Whether it's something we have in-store, but not online, or a piece by one of our designers that we don’t carry, we’re happy to try and track it down for you.

While store credit can only be used for in-store purchases, contact us atwebsales@loveadorned.comand we can convert your credit into an online gift card for you.